I am moving house: what happens to my internet contract in Estonia?
When you move, the general rules apply: you can cancel any communications contract at any time, effective the working day after the operator receives your notice. Ending a fixed-term contract early can, however, cost a contractual penalty.
When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Estonia are below.
📜 The rules in Estonia
The details
- You have the right to keep your Estonian number when the geographical location of your connection point changes. (riigiteataja.ee)
- At a new address, an operator offering network connections must tell you within 30 days of your application whether and when it can connect you. It may refuse only on grounds set in law, such as no technical possibility. (riigiteataja.ee)
- Once you have signed a connection contract and met your own obligations, the operator must let you start using the service within 10 working days. (riigiteataja.ee)
- TTJA's communications services map shows, address by address, the internet connection options of Estonia's largest operators and the maximum available speed. (ttja.ee)
Sideteenuste kaart (TTJA)
Official map showing, per address, the internet connection options of Estonia's largest operators and the maximum available speed.
Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA)
Consumer advice by phone (Monday to Thursday 10–14) and supervision of the telecom rules for consumers.
🪜 Step by step
- Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
- Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
- Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
- End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Estonia.
📇 Who to contact
❓ Questions
Does moving restart my minimum term?
Ask the provider in writing before you agree to anything new, and check the rules for Estonia on this page.
What if the new home has no connection yet?
Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.
I am moving abroad. Can I end the contract?
Ask the provider and check your contract and the rules for Estonia. Keep proof of your move.
📎 Sources
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