Phone & internetET
Phone & internet · Estonia
Checked 2026-10-14

📝 What must I get before I sign a phone or internet contract in Estonia, and can I change my mind?

The short answer

Before you sign, the operator must give you pre-contract information and a contract summary on a durable medium or, if that is not feasible, as an easy download. The summary covers contacts, the service, prices, duration, and renewal and termination terms, including early-exit fees.

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Estonia are below.

Official source: riigiteataja.ee · Checked 2026-10-14

📜 The rules in Estonia

The details

  • The pre-contract information and the contract summary become part of your contract and can only be changed if both sides expressly agree. (riigiteataja.ee)
  • For a contract made at a distance, for example online or by phone, or off business premises, you can withdraw within 14 days without giving a reason. For services, the period starts on the day the contract is concluded. (riigiteataja.ee)
  • If the trader did not inform you of your right of withdrawal, the withdrawal period is extended by up to 12 months. (riigiteataja.ee)

Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA)

Consumer advice by phone (Monday to Thursday 10–14) and supervision of the telecom rules for consumers.

📞 +372 620 1707🔗 ttja.ee
Official source: ttja.ee · Checked 2026-10-14

🪜 Step by step

  1. Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
  2. Keep everythingSave the summary, the contract and the offer you were shown, with the date.
  3. Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
  4. Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA)Consumer advice by phone (Monday to Thursday 10–14) and supervision of the telecom rules for consumers.📞 +372 620 1707🔗 www.ttja.ee/eraklient/tarbija-oigused/teenused/sideteenused
Tarbijakaitse ja Tehnilise Järelevalve Amet – tarbijate nõustamineIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.ttja.ee/eraklient/tarbija-oigused/tarbija-oigused-ja-kohustused/kaebuse-esitamine

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Estonia.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→✉️Write my letter: Leave a phone or internet contract · Complaints→📅Minimum term & notice→🔄Switching provider→📈Price rise→📲Keep your number→🐢Slow internet→

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