What must I get before I sign a phone or internet contract in Romania, and can I change my mind?
Before you sign, the provider must give you free a short contract summary on a durable medium. Except for prepaid cards and online orders, the contract takes effect only when you confirm on a durable medium after receiving it.
Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Romania are below.
📜 The rules in Romania
The details
- The summary follows a standard model, normally one A4 page (up to three for bundles), and lists the provider's contacts, main service features, prices, contract length, renewal and termination, and for internet the quality parameters and remedies. (infocentru.ancom.ro)
- For contracts made by phone, online or away from a shop you can withdraw within 14 days without giving a reason; 30 days after an unsolicited home visit. (infocentru.ancom.ro)
- If you were not told about the withdrawal right, the period is extended by 12 months, and you do not have to pay for services used. (infocentru.ancom.ro)
- Withdraw with the form the provider gave you or any clear written statement; send it with proof of receipt or get a registration number. (infocentru.ancom.ro)
- If you did not receive the contract summary, complain to ANCOM. (infocentru.ancom.ro)
Autoritatea Națională pentru Administrare și Reglementare în Comunicații (ANCOM)
Telecom regulator. Takes written complaints when a provider breaks telecom rules (contract summary, notice of changes, porting, roaming, information duties); it cannot enforce your individual contract.
Autoritatea Națională pentru Protecția Consumatorilor (ANPC)
Consumer protection authority. ANCOM sends consumers here when a provider does not respect the contract, for example repair times, compensation or excessive early-termination penalties.
🪜 Step by step
- Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
- Keep everythingSave the summary, the contract and the offer you were shown, with the date.
- Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
- Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does the cooling-off period apply to a contract signed in a shop?
Usually not: it normally covers contracts made online, by phone or away from the shop.
Do I pay for days I already used?
If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.
What if I never got a contract summary?
Tell the provider in writing and ask the regulator what this means for your contract in Romania.
📎 Sources
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