My phone or internet provider will not solve my complaint: where can I go for free in Lithuania?
RRT settles disputes between consumers and phone or internet providers out of court, free of charge. Complain to the provider in writing first; if unhappy with the answer, apply to RRT within one year. You can also go straight to court instead.
If your provider does not solve your complaint, an independent body can look at it, usually free of charge for you. You normally have to complain to the provider first; how to file in Lithuania is below.
📜 The rules in Lithuania
The details
- Use RRT's dispute form, filled in in Lithuanian and signed, with copies of your complaint, the provider's reply and other evidence. Send it to rrt@rrt.lt, through epilietis.lrv.lt, or by post to Mortos g. 14, LT-03219 Vilnius. (rrt.lt)
- RRT checks within 5 working days whether it can take the case and tells you within 3 more working days. If no friendly settlement is reached, it decides within 90 days; this can be extended by 30 calendar days. (rrt.lt)
- RRT's decision becomes binding and enforceable unless either party sues in court within 30 calendar days of the decision. (rrt.lt)
- While you dispute a bill the legal way, the provider may not use your payments to cover the disputed debt, nor cut off incoming calls and free services, except in fraud cases or after 3 late payments in 12 months. (e-seimas.lrs.lt)
- For help with the form or the procedure, call RRT's free line +370 800 20030. (rrt.lt)
Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT) – vartotojų ginčų nagrinėjimas
Settles your dispute with a phone or internet provider out of court, free of charge, after you have complained to the provider in writing. Its decision becomes binding unless a party goes to court within 30 days.
Free dispute resolution
Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT) – vartotojų ginčų nagrinėjimas · free
What to do first: First complain to your provider in writing within 3 months of learning of the breach, stating your claim and keeping copies. The provider must answer within 14 calendar days. If the answer does not satisfy you, or none comes, you can turn to RRT.
Time limit: Apply to RRT within one year of contacting the provider. RRT may refuse disputes about less than €20, unless the case matters for new consumer-protection practice or other important circumstances apply.
🪜 Step by step
- Complain to the provider firstWrite down what went wrong, what you want and by when. Keep the complaint reference.
- Wait for the answerGive the provider the time the rules allow. Keep all emails, letters and chat logs.
- File with the dispute bodyUse its online form or address, and attach your complaint and the provider’s answer.
- Decide on the outcomeCheck whether the result is binding. If it is not, you can usually still go to court.
📇 Who to contact
❓ Questions
Does it cost anything?
For consumers it is usually free. The details for Lithuania are on this page.
Do I need a lawyer?
No. You can file yourself; the procedure is designed for consumers.
Does the provider have to take part?
That depends on the rules in Lithuania. Check the dispute body’s own page, linked here.
📎 Sources
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