How do I switch my phone or internet provider in Lithuania?
To switch internet provider, contact the new one: it checks it can serve your address, agrees a switch date with you and passes your request on. Neither provider may charge for the switch, and you may lose internet for at most one working day.
Switching is mostly paperwork: the network stays where it is, only the company that provides your service changes. Who arranges the switch and how long the service may be down depends on the rules in Lithuania.
📜 The rules in Lithuania
The details
- The old provider must keep your internet running until the new one starts, and at least until your chosen switch date. Only extra work the new provider has to do to connect you may be charged. (e-seimas.lrs.lt)
- A provider that delays or obstructs the switch owes you compensation: per day of delay, one base amount (average monthly revenue per internet user in RRT's latest annual report); if the switch never happens, a month of days; other breaches, 1–10 base amounts. (e-seimas.lrs.lt)
- Switching does not cancel a fixed-term commitment: the old provider may still charge early-termination fees. These must reflect its real losses and may never exceed the monthly fees left to pay until the end of the term. (e-seimas.lrs.lt)
- When your internet contract ends, you can ask the old provider for free access, for at least 3 months, to emails sent to your provider-branded address, or to have them forwarded to an address you choose. (e-seimas.lrs.lt)
Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT) – vartotojų ginčų nagrinėjimas
Settles your dispute with a phone or internet provider out of court, free of charge, after you have complained to the provider in writing. Its decision becomes binding unless a party goes to court within 30 days.
Compare offers
We found no official, state-run price comparison for phone and internet in Lithuania.
🪜 Step by step
- Check your current contractFind the end of the minimum term, the notice period and any exit fee. They are in your contract summary or online account.
- Compare offersLook at the total cost over the whole term: set-up fees, equipment, and the price after any discount period ends.
- Sign with the new providerSay whether you want to keep your number. Ask the new provider whether it arranges the switch and the end of your old contract.
- Return equipment and check the final billSend back rented equipment if you are asked to, keep proof of it, and check that the old provider stops charging you.
📇 Who to contact
❓ Questions
Will I be without phone or internet when I switch?
There can be a short break on the switching day. Ask both providers for the planned date, and see the rules for Lithuania on this page.
Can I switch before my contract ends?
Yes, but while the minimum term is still running you may have to pay an exit fee or the remaining monthly charges. Check your contract summary first.
Do I have to cancel the old contract myself?
That depends on the service and the rules in Lithuania. Ask the new provider and keep written confirmation of the end date.
📎 Sources
🧭 Is this still correct?
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