My phone or internet price is going up: can I leave my contract in Lithuania?
A provider may change prices only if the contract allows it, and must tell you at least one month ahead on a durable medium. You can then end the contract without extra costs, for example without repaying discounts, within 3 months of receiving the notice.
When a provider changes the price or terms during your contract, you may have the right to leave without a fee. That depends on what your contract already said about price changes and on the rules in Lithuania.
📜 The rules in Lithuania
The details
- The notice must be a separate message; a mention only on your bill does not count. If you leave within the 3 months but after the new prices apply, you pay the new prices for the days in between. (e-seimas.lrs.lt)
- The free exit does not apply if the change is only in your favour, purely administrative with no negative effect on you, or made to comply directly with EU or national law. (e-seimas.lrs.lt)
- If you bought a phone, modem or other equipment in instalments, the provider can ask you to pay the remaining instalments at once when you leave. (rrt.lt)
- If a change to one part of a bundle gives you the right to leave, you can end the contract for every service and device in that bundle. (e-seimas.lrs.lt)
Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT) – vartotojų ginčų nagrinėjimas
Settles your dispute with a phone or internet provider out of court, free of charge, after you have complained to the provider in writing. Its decision becomes binding unless a party goes to court within 30 days.
Compare offers
We found no official, state-run price comparison for phone and internet in Lithuania.
🪜 Step by step
- Read the notice carefullyNote the date the change starts and any deadline to react. Keep the message.
- Check your contractSee whether the contract already set out this rise, for example a yearly increase linked to inflation.
- Decide whether to stayCompare offers. If you have the right to leave, use it in writing before the deadline.
- Complain if the rules were not followedIf you were not told properly or the rise breaks your contract, complain to the provider and then to the dispute body.
📇 Who to contact
❓ Questions
Is a price rise linked to inflation allowed?
It can be, if the contract set it out clearly. Whether it gives you a right to leave is in the rules for Lithuania on this page.
How much warning must the provider give?
Providers usually have to tell you before the change starts. Where the rules in Lithuania set a notice period, it is on this page.
What if I miss the deadline to leave?
The new price then usually applies. You can still leave at the end of the minimum term, or with notice if the contract already runs on.
📎 Sources
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