Moving house: phone and internet contract in Spain

The short answer

Moving house? You can end your contract at any time by telling the operator at least two working days ahead (art. 7 Real Decreto 899/2009).

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Spain are below.

Official source: boe.es · Checked 2026-10-14

📜 The rules in Spain

The details

If you leave before a minimum-stay commitment (permanencia) ends, the penalty must be proportional to the days of the commitment you did not complete. (boe.es)
You can end the contract in the same way you signed it, without onerous or disproportionate charges such as paying for services not actually provided. (boe.es)
No fixed connection at your new home? You can make a reasonable request to the designated universal-service provider for a line with phone and broadband of at least 10 Mbit/s; it must connect you within 60 days. (digital.gob.es)

Oficina de Atención al Usuario de Telecomunicaciones

If your cancellation is not carried out as the rules require, you can complain to the Oficina.

📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es

Official source: usuariosteleco.digital.gob.es · Checked 2026-10-14

🪜 Step by step

Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Spain.

📇 Who to contact

Oficina de Atención al Usuario de TelecomunicacionesIf your cancellation is not carried out as the rules require, you can complain to the Oficina.📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/reclamaciones/telefonia-e-internet

Ministerio para la Transformación Digital y de la Función Pública (Secretaría de Estado de Telecomunicaciones e Infraestructuras Digitales)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 91 945 89 74 🔗 usuariosteleco.digital.gob.es/derechos-usuario

OCU - Organización de Consumidores y UsuariosIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.ocu.org

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Spain on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Spain. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

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📦 I am moving house: what happens to my internet contract in Spain?