Can I keep my phone number when I switch provider in Italy?
You can keep your fixed or mobile number when you change provider. The new provider handles the porting, and your number must be activated within one working day of the date agreed with you.
You can usually take your mobile or landline number with you to a new provider. You ask the new provider to transfer it, and the number moves on an agreed day.
📜 The rules in Italy
Compensation
5 euro per day of delay when only the number porting is late (AGCOM compensation regulation, delibera 347/18/CONS).
The details
- If only the porting of your number is late, AGCOM's compensation rules set 5 euro for each day of delay, paid by the provider responsible. (agcom.it)
- After your contract ends, you keep the right to port your number to another provider for at least one month. (agcom.it)
- With a prepaid SIM, the old provider must refund your remaining credit on request; it may deduct a fee only if the contract provides for it. (normattiva.it)
- If you are switched without your proven consent, the provider responsible may not charge you for it, must refund what you paid because of the transfer and owes you compensation. (agcom.it)
Autorità per le Garanzie nelle Comunicazioni (AGCOM)
Telecom regulator. Its contact center answers questions and takes reports: 800.185060 from a landline, 081.750750 from a mobile or abroad, Monday to Friday 10:00-14:00.
🪜 Step by step
- Do not cancel the old contract firstIf you end the old contract before the transfer, the number can be lost. Let the new provider request the transfer.
- Get your details readyYou usually need the number, the name on the old contract and sometimes a customer number or transfer code from the old provider.
- Agree the transfer dateThe new provider tells you when the number moves. Keep the old SIM or line in use until then.
- Check that everything worksTest calls and messages on the new SIM or line, and check that the old provider sends a final bill and stops charging.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
How long does a number transfer take?
It is usually quick. If the rules in Italy set a maximum time or compensation for delays, you find them on this page.
Can I keep my number if I still owe the old provider money?
You still have to pay what you owe under the old contract. Ask the new provider before you switch whether anything could hold up the transfer.
Can I move a mobile number to a landline, or the other way round?
Usually not: mobile numbers move between mobile providers, landline numbers between landline providers.
📎 Sources
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