What must I get before I sign a phone or internet contract in Belgium, and can I change my mind?
Before you sign, you must receive a short, readable contract summary: the operator's details and how to complain, the main features, prices, contract length, renewal and cancellation terms, accessibility, and internet speeds with remedies if they are not met.
Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Belgium are below.
📜 The rules in Belgium
The details
- The summary is free. If it cannot be given before signing for objective technical reasons, the contract only takes effect once you confirm your agreement after receiving it. (ejustice.just.fgov.be)
- Signed online, by phone or at your door? You can withdraw within 14 calendar days, counted from the day after you signed the service contract. Use the withdrawal form, a clear statement (preferably written) or the company's online option. (news.economie.fgov.be)
- A contract signed in a shop or at a fair has no legal withdrawal right, unless the company or specific legislation grants one. (news.economie.fgov.be)
Belgisch Instituut voor postdiensten en telecommunicatie (BIPT)
Telecom regulator: explains your rights and runs the official tariff comparator Bestetarief.be. Sends disputes with your operator to the Ombudsdienst.
🪜 Step by step
- Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
- Keep everythingSave the summary, the contract and the offer you were shown, with the date.
- Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
- Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does the cooling-off period apply to a contract signed in a shop?
Usually not: it normally covers contracts made online, by phone or away from the shop.
Do I pay for days I already used?
If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.
What if I never got a contract summary?
Tell the provider in writing and ask the regulator what this means for your contract in Belgium.
📎 Sources
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.