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Electricity & gas · Bulgaria
Checked 2026-09-30

🌡️ District heating, heating oil or bottled gas in Bulgaria: what are my rights?

The short answer

Not every home is on the gas grid. District heating, heating oil and LPG have their own rules, and often a different body handles complaints.

📜 The rules in Bulgaria

Heating without the gas grid

KEVR sets the prices at which district-heating companies (топлофикации) sell heat to customers. It also handles complaints from customers against energy suppliers, including heat suppliers, first trying to settle the dispute and otherwise deciding within two months (can be extended).

  • You choose how to pay for heat: 11 equal monthly instalments plus an equalisation payment, monthly payments based on forecast consumption plus equalisation, or actual monthly use. You must be billed on actual use at least once a year. (me.government.bg)
  • If owners of at least two-thirds of a building on one substation no longer want district heating, they declare it in writing; the heating company must stop supply within 15 days. (me.government.bg)
Official source: me.government.bg · Checked 2026-09-30

🪜 Step by step

  1. Know what heats your homeDistrict heating from a network, oil or LPG from a tank, or bottled gas. The rules differ for each.
  2. Check the rules for BulgariaSee below who supervises heat and fuel suppliers and what they must tell you about prices.
  3. Complain in writing firstWrite to the heat or fuel supplier with your bill and what you want changed. Keep a copy.
  4. Escalate to the right bodyIf that does not help, go to the body named below.

📇 Who to contact

Комисия за защита на потребителите (КЗП)Independent advice for consumersFor advice, template letters and a second opinion🔗 kzp.bg

❓ Questions

Can I leave district heating?

That depends on the network and the rules in Bulgaria. Contracts are often long; check the notice terms.

Are heating oil prices regulated?

Usually not; you compare offers. Where there is an official price or cap, it is shown on this page.

Who checks the safety of LPG tanks and bottles?

The supplier and the installer have safety duties. If you smell gas, leave at once and call the emergency number from outside.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔑Energy costs for tenants→🤝Help with energy costs→🔄Switching supplier→📈Price increase→🧾Wrong or high bill→

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