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Electricity & gas · Bulgaria
Checked 2026-09-30

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Bulgaria?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Bulgaria

Vulnerable and medical customers

The Energy Act requires suppliers and grid companies to set special procedures in their general terms for vulnerable customers, so that their electricity supply is not cut off. Who counts as a vulnerable customer or an energy-poor household is set by an ordinance of the Council of Ministers.

Official source: dv.parliament.bg · Checked 2026-09-30

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Bulgaria and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Целева помощ за отоплениеDiscount or support scheme for energy costsIf you have a low income or receive benefits🔗 asp.government.bg/bg/deynosti/sotsialno-podpomagane/otpuskane-na-celeva-pomosh-za-otoplenie-za-otoplitelen-sezon-2026-2027-g
Омбудсман на Република БългарияSettles disputes with energy companiesWhen the company has not solved your complaint📞 02/81-06-955🔗 www.ombudsman.bg
Комисия за енергийно и водно регулиране (КЕВР)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (+3592) 988 24 98🔗 www.dker.bg

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Bulgaria are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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