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Electricity & gas · Luxembourg
Checked 2026-09-27

🔌 Power cut in Luxembourg: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Luxembourg

Power cut

Check your fuse and your Smarty meter first; otherwise call your grid operator. For Creos (largest operator) call 8002-9900 for electricity, 24/7. Any compensation depends on your supplier's and grid operator's general conditions.

Official source: myilr.lu · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Luxembourg below.

📇 Who to contact

Creos Luxembourg — Most of Luxembourg (electricity and gas)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 8002-9900🔗 www.creos-net.lu
Institut Luxembourgeois de Régulation (ILR)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (+352) 28 228 228🔗 www.ilr.lu

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Luxembourg are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

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