← FFCheckElectricity & gasFR
Electricity & gas · Luxembourg
Checked 2026-09-27

📦 Moving house in Luxembourg: what do I do about electricity and gas?

The short answer

Moving is a common moment for billing mistakes. Read the meters on both days and tell your supplier in time.

📜 The rules in Luxembourg

The market

All customers can freely choose their electricity and natural gas product and supplier. There is no municipality with only one supplier, and switching never interrupts supply.

Official source: myilr.lu · Checked 2026-09-27

Switching supplier

Sign with the new supplier; it cancels your old contract for you. Since 1 January 2026 a switch must be completed within 24 hours (before: 3 weeks). Switching is free, but leaving a fixed-term, fixed-price contract early can cost a fee if agreed in advance.

Official source: ilr.lu · Checked 2026-09-27

🪜 Step by step

  1. Tell your supplier in advanceGive the moving date and your new address, and ask whether your contract can move with you.
  2. Read the metersTake dated photos of all meters on the day you leave and the day you arrive.
  3. Check the new homeFind out which grid operator serves the new address and whether the supply is connected.
  4. Check your final billCompare the final bill with your photos. Any credit must be refunded.

📇 Who to contact

Calculix officialCompare electricity and gas offersBefore you switch, or when your price goes up🔗 www.calculix.lu
Creos Luxembourg — Most of Luxembourg (electricity and gas)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 8002-9900🔗 www.creos-net.lu
Institut Luxembourgeois de Régulation (ILR)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (+352) 28 228 228🔗 www.ilr.lu

❓ Questions

Can I take my contract with me?

Often yes, within the same country. Otherwise moving usually lets you end it.

What if the supply is off at the new home?

Contact a supplier or the grid operator to have it connected.

Who pays for energy between tenants?

The person on the contract pays until the move is reported. That is why the meter reading matters.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

More help in Luxembourg

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Luxembourg that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.