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Electricity & gas · Slovenia
Checked 2026-09-30

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Slovenia?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Slovenia

Vulnerable and medical customers

Emergency supply (nujna oskrba) also protects vulnerable households using gas or district heating. The operator or distributor may not cut or limit supply below what is needed for life and health, considering season, temperatures, place of residence and health status.

  • For gas, you send the proof of entitlement to the distribution system operator, which must tell you before disconnection which documents are needed. The costs are carried by the operator until you pay them. (agen-rs.si)
Official source: agen-rs.si · Checked 2026-09-30

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Slovenia and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Neodvisni izvajalec izvensodnega reševanja potrošniških sporov (določi ga vsak dobavitelj); za spore z operaterjem: Agencija za energijoSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.agen-rs.si/gospodinjski/elektrika/kako-se-lahko-pritozim/spor-z-dobaviteljem
Agencija za energijoSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (02) 234 03 00🔗 www.agen-rs.si

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Slovenia are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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