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Transport · Bulgaria
Updated September 2026

🚕 A taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?

Direct answer

Taxis are licensed and their tariffs regulated: note the licence number (on the door, the dashboard, the receipt) — that is what a complaint needs. Ride-hailing apps have an in-app complaint route that refunds first and asks later. For licensed taxis, Община — инспекторат / ГРАО (namrb.org) — the municipality or licensing authority — takes complaints about tariff, refusal, route and conduct and can sanction the licence. Комисия за защита на потребителите (КЗП) (0700 111 22) helps recover an overcharge; threats, assault or a driver who would not let you out: МВР — сигнал (112).

Call firstОбщина — инспекторат / ГРАО
Report toКомисия за защита на потребителите (КЗП)
If that failsМВР — сигнал

🗣️ What to say

"On [date] at [time] I took taxi [licence number / plate] from [A] to [B]. The driver [charged [amount] against a regulated fare of about [amount] / refused the meter / took a detour / refused the card]. Receipt / app screenshot attached. I ask for a refund of the excess and for the complaint to be recorded against the licence."

🪜 Step by step

  1. Ask for a receiptAlways. It has the licence number, the fare and the time. No receipt: photograph the licence plate and the door number.
  2. App: complain in-appFare review is largely automatic; most overcharges are refunded within a day.
  3. Licensed taxi: Община — инспекторат / ГРАОOnline form with the licence number; authorities track complaints per licence.
  4. Money: Комисия за защита на потребителите (КЗП)The consumer body helps with the refund; card payments can be disputed at the bank for an amount you did not agree.
  5. Safety: МВР — сигналReport assault, threats or a refusal to let you leave to the police, immediately, with the licence number.

📇 All contacts

Община — инспекторат / ГРАОNuisances, roads, waste, registration, lost propertyFor anything the municipality handles🔗 www.namrb.org
Комисия за защита на потребителите (КЗП)Complaints, inspections, fines for tradersWhen the shop refuses📞 0700 111 22🔗 kzp.bg/podavane-na-zhalba
МВР — сигналReport online or at a stationAlways — the basis for bank, insurer and platform📞 112🔗 www.mvr.bg/signali
ИА „Автомобилна администрация“ / КАТRegistration, inspection, complaintsFor inspection appeals and vehicle data📞 0700 14 990🔗 www.rta.government.bg

❓ Frequently asked

The driver refused a card

In most cities licensed taxis must accept cards; refusing is a licence offence. Report with the number.

Airport rip-off, no meter

Unlicensed drivers approaching in the terminal are the classic. Use the official rank or an app; report the licence number if it was a real taxi.

I left something in the taxi

The operator or the app's lost-property line; the licence number and the time find the car.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “taxi complaint Bulgaria”
  • “taxi overcharged refund”
  • “report taxi driver licence”
  • “ride hailing complaint refund”
  • “taxi refused card payment”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🚇Transport card lost→🚗Hit and run→🚲Bike stolen→🚛Car towed→

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