Phone contract summary and cooling-off in Norway

The short answer

Your provider must give you a short, easy-to-read summary of your contract. The information you got before signing and the summary form part of the contract and can only be changed if you both expressly agree (ekomloven § 4-5).

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Norway are below.

Official source: lovdata.no · Checked 2026-10-14

📜 The rules in Norway

The details

Providers must use the contract summary template published on Nkom's website (ekomforskriften § 4-3). (lovdata.no)
If you sign by phone, online or at your door, you can withdraw within 14 days of the day the contract was made. If you were not told about this right, the deadline is extended by 12 months (angrerettloven § 21). (lovdata.no)
If you asked for the service to start within the 14 days and then withdraw, you pay only for what was delivered until you withdrew (angrerettloven § 26). (lovdata.no)
You have no right to withdraw when you sign in an ordinary shop. (forbrukerradet.no)

Nasjonal kommunikasjonsmyndighet (Nkom)

Norway's telecom regulator. It administers and supervises the rules for providers, but as a rule it cannot step in on a dispute about your bill; that goes to your provider and then to Brukerklagenemnda.

📞 22 82 46 00 🔗 nkom.no

Official source: nkom.no · Checked 2026-10-14

Forbrukerrådet

Consumer council: explains your rights as a broadband or mobile customer and offers a standard complaint letter to send to your provider.

🔗 forbrukerradet.no

Official source: forbrukerradet.no · Checked 2026-10-14

🪜 Step by step

Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
Keep everythingSave the summary, the contract and the offer you were shown, with the date.
Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Nasjonal kommunikasjonsmyndighet (Nkom)Norway's telecom regulator. It administers and supervises the rules for providers, but as a rule it cannot step in on a dispute about your bill; that goes to your provider and then to Brukerklagenemnda.📞 22 82 46 00 🔗 nkom.no

ForbrukerrådetConsumer council: explains your rights as a broadband or mobile customer and offers a standard complaint letter to send to your provider.🔗 www.forbrukerradet.no

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Norway.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

More help in Norway

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Norway that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 430,000 scam dossiers.

📝 What must I get before I sign a phone or internet contract in Norway, and can I change my mind?