Learn before you claim
📖 Explainers
Plain-language concept explainers — each with the exact legal reference attached, so you know what the words on your claim letter actually mean.
What is EU 261/2004?→
The regulation behind every EU flight-compensation claim — what it covers, who it protects, and the one exception airlines lean on.
The Sturgeon ruling: a 3-hour delay counts like a cancellation→
The court decision that turned EU 261 into a delay-compensation regime — and the reason a long delay pays the same as a cancellation.
"Extraordinary circumstances": what really counts→
The airline’s main escape route — and the case law that decides when it actually applies.
What is a PIR (Property Irregularity Report)?→
The form that starts every baggage claim — file it before you leave the airport.
What is a codeshare — and who pays?→
When the airline on your ticket is not the airline flying the plane, one of them still owes you. Here is which.
Operating vs marketing carrier: who you claim from→
EU 261 puts every duty on the airline that flew the plane. Here is how to identify it on your booking.
The right to care (Art. 9)→
Meals, calls and a hotel — owed even when no cash compensation is, and with no upper limit.
Distance bands: how €250 / €400 / €600 is decided→
Your amount depends on distance, not ticket price — plus the one situation where the airline can halve it.
The 14-day cancellation-notice rule→
For a cancellation, the notice the airline gave you largely decides whether cash is owed.