Learn before you claim
🧭 What now?
Step-by-step protocols for the moment it goes wrong — what to do, what to keep, and what to say, situation by situation.
Your flight is delayed 3+ hours→
What to do at the gate and afterwards to protect a compensation claim.
Your flight is cancelled→
Make the airline’s choice yours: refund or re-routing, plus care — and compensation if notice was short.
You were denied boarding (bumped)→
Overbooked off your flight? Do not volunteer cheaply — know what you are owed.
You missed a connection→
Booked as one journey? What matters is how late you finally arrived.
Your bag is lost, delayed or damaged→
The first 20 minutes at the airport decide your baggage claim.
The airline says "extraordinary circumstances"→
The standard refusal — and how to push back with the case law.
The airline ignores or refuses you→
The escalation ladder — from formal demand to the national body to court.
Can you still claim an old flight?→
EU 261 has no single deadline — it depends on each country’s limitation period.