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Electricity & gas · Poland
Checked 2026-09-30

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Poland?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Poland

Vulnerable and medical customers

Vulnerable customers (electricity: housing allowance; gas: fuel lump sum) can ask their seller for a support programme for arrears, such as a payment delay, instalments or write-off; the seller must reply within 21 days.

  • A household where someone receives long-term home care for chronic respiratory failure needing mechanical ventilation can also apply (attach the care qualification). Such households, like vulnerable customers, cannot be cut off from 1 Nov to 31 Mar or on weekends and holidays. (api.sejm.gov.pl)
Official source: api.sejm.gov.pl · Checked 2026-09-30

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Poland and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Zryczałtowany dodatek energetycznyDiscount or support scheme for energy costsIf you have a low income or receive benefits🔗 www.ure.gov.pl/pl/konsumenci/zbior-praw-konsumenta
Koordynator do spraw negocjacji przy Prezesie URESettles disputes with energy companiesWhen the company has not solved your complaint📞 22 487 56 22🔗 koordynator.ure.gov.pl
Urząd Regulacji Energetyki (URE)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 22 244 26 36🔗 www.ure.gov.pl

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Poland are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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