Power cut in Cyprus: who do I call?
For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.
📜 The rules in Cyprus
Power cut
Power cuts and network faults are handled by EAC's distribution system operator, not by your supplier. Report a fault on EAC's fault line 1800 (faults, tree pruning and street lighting) or online; EAC's website lists current faults and planned interruptions by district. If you see damaged or fallen power lines, keep away and call 1800. Performance rules set response times, e.g. a blown service fuse repaired within 4 hours and 2 days' notice of planned interruptions; if missed, a fixed credit is paid automatically on your next bill.
🪜 Step by step
- Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
- Report it to the grid operatorUse the fault number or outage map of your grid operator below.
- Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
- Ask about compensationLong outages can give a right to compensation. See the rules for Cyprus below.
📇 Who to contact
❓ Questions
Why not call my supplier?
The supplier only sells the energy. The grid operator fixes the network.
How do I find my grid operator?
It is on your bill and depends on where you live. See the list on this page.
Will I get compensation?
Only for long outages and depending on national rules. The details for Cyprus are on this page.
📎 Sources
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