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Electricity & gas · Cyprus
Checked 2026-09-30

🩺 I depend on medical equipment or I am vulnerable: is there extra protection in Cyprus?

The short answer

People who rely on electrically powered medical equipment, older people and people on a low income often get extra protection. You usually have to register or tell your supplier and grid operator.

📜 The rules in Cyprus

Vulnerable and medical customers

Who counts as a vulnerable customer is set by ministerial decree. The law allows criteria such as income, age and critical dependence on electrical equipment for health reasons, and protection measures such as a ban on disconnection in critical periods.

  • Measures for customers critically dependent on medical equipment are set by the Minister of Health; social-security benefits by the Minister of Labour, Welfare and Social Insurance, in a joint decree. (cera.org.cy)
  • In practice, EAC's Special Household Tariff (code 08) covers the vulnerable categories: recipients of public assistance or guaranteed minimum income, families with three or more children on child benefit, low-income pensioners, single-parent families and people with certain disabilities or serious illnesses (e.g. dialysis, multiple sclerosis, tracheostomy). Apply through the EAC portal or at an EAC customer service centre. (pilot.eac.com.cy)
Official source: cera.org.cy · Checked 2026-09-30

🪜 Step by step

  1. Check who counts as vulnerableSee below who is protected in Cyprus and what the protection covers.
  2. Register or inform your supplierAsk your supplier and grid operator how to register. A doctor's certificate may be needed.
  3. Plan for a power cutProtection against cut-offs for debt does not stop faults. Keep a backup plan for your equipment.
  4. Keep your details up to dateTell your supplier when your situation changes, and renew any certificate in time.

📇 Who to contact

Ειδική Οικιακή Διατίμηση για Συγκεκριμένες Κατηγορίες Ευάλωτων Καταναλωτών (Κωδικός 08)Discount or support scheme for energy costsIf you have a low income or receive benefits🔗 pilot.eac.com.cy/supply/for-the-house/applications/apply-for-special-tariff-vulnerable-code-08
ΡΑΕΚ - Υποβολή ΠαραπόνουSettles disputes with energy companiesWhen the company has not solved your complaint🔗 www.cera.org.cy/el-gr/forma-paraponon
ΡΑΕΚ - Ρυθμιστική Αρχή Ενέργειας Κύπρου (CERA)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 00357 22 666363🔗 www.cera.org.cy/el-gr/katanalotes

❓ Questions

Can I be cut off for debt if I am registered?

Many countries forbid or limit cut-offs for protected customers. The rules for Cyprus are on this page.

Will I be warned before planned works?

Registered customers are often told about planned interruptions in advance. Ask your grid operator.

Is there help with the costs?

Many countries have a social tariff or support scheme. Ask your supplier and your municipality.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

💸Can’t pay the bill→🤝Help with energy costs→🔌Power cut→🔄Switching supplier→📈Price increase→

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