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Electricity & gas · Croatia
Checked 2026-09-30

🌡️ District heating, heating oil or bottled gas in Croatia: what are my rights?

The short answer

Not every home is on the gas grid. District heating, heating oil and LPG have their own rules, and often a different body handles complaints.

📜 The rules in Croatia

Heating without the gas grid

District heating prices are regulated: HERA sets the tariff amounts for heat production and distribution for each heating system, under the Heat Market Act (Zakon o tržištu toplinske energije) and its own methodologies.

  • With HEP-Toplinarstvo you can dispute a heat bill in writing within 15 days of the bill date. If unhappy with the answer, go to the Povjerenstvo za reklamacije potrošača. (hep.hr)
  • Bottled and tank LPG (UNP) has a maximum retail price set by government regulation (Uredba o utvrđivanju najviših maloprodajnih cijena naftnih derivata). Each regulation applies for 7 days; the latest took effect on 29 September 2026. (mingo.gov.hr)
HEP-TOPLINARSTVO d.o.o.HEP group district heating supplier; takes bill complaints. Its complaints committees sit in Zagreb, Osijek and Sisak.🔗 hep.hr
Official source: hera.hr · Checked 2026-09-30

🪜 Step by step

  1. Know what heats your homeDistrict heating from a network, oil or LPG from a tank, or bottled gas. The rules differ for each.
  2. Check the rules for CroatiaSee below who supervises heat and fuel suppliers and what they must tell you about prices.
  3. Complain in writing firstWrite to the heat or fuel supplier with your bill and what you want changed. Keep a copy.
  4. Escalate to the right bodyIf that does not help, go to the body named below.

📇 Who to contact

HEP-TOPLINARSTVO d.o.o.HEP group district heating supplier; takes bill complaints. Its complaints committees sit in Zagreb, Osijek and Sisak.🔗 www.hep.hr/toplinarstvo
Središnji portal za potrošače (Ministarstvo gospodarstva), besplatni telefon 0800 414 414Independent advice for consumersFor advice, template letters and a second opinion🔗 www.szp.hr

❓ Questions

Can I leave district heating?

That depends on the network and the rules in Croatia. Contracts are often long; check the notice terms.

Are heating oil prices regulated?

Usually not; you compare offers. Where there is an official price or cap, it is shown on this page.

Who checks the safety of LPG tanks and bottles?

The supplier and the installer have safety duties. If you smell gas, leave at once and call the emergency number from outside.

📎 Sources

Checked: 2026-09-30

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔑Energy costs for tenants→🏠Heat pump and insulation grants→🤝Help with energy costs→🔄Switching supplier→📈Price increase→

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