I am moving house: what happens to my internet contract in Hungary?
If you move, your provider must relocate your fixed connection within its service area on request, unless impossible for reasons beyond its control. If it cannot move a fixed-term contract to your new home, you may terminate within 15 days of its notice, without consequences.
When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Hungary are below.
📜 The rules in Hungary
The details
- The provider must examine your relocation request within 15 days and reply in writing. It must carry out the move within the deadline in its terms, at most 30 days after your request, or on a later date you asked for. (njt.jog.gov.hu)
- The provider may charge a reasonable relocation fee in line with its costs. While the service is suspended between the old and the new address, it may not charge you any fee. (njt.jog.gov.hu)
- If the provider misses the relocation deadline, it owes you a penalty (kötbér) for every day of delay. (njt.jog.gov.hu)
- The provider may refuse to relocate if you still owe fees after the deadline in its payment reminder (at least 15 days). (njt.jog.gov.hu)
Média- és hírközlési biztos (NMHH)
Free NMHH commissioner who mediates with your provider when its conduct has harmed you, and possibly many other subscribers, for example on relocation, delayed porting, billing or disconnection without good reason. It cannot fine the provider or order it to act.
Nemzeti Média- és Hírközlési Hatóság (NMHH)
The telecom authority. It acts on breaches of telecom rules once you have complained to the provider first; it can order the provider to comply or fine it, but does not decide your individual claim.
🪜 Step by step
- Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
- Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
- Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
- End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Hungary.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does moving restart my minimum term?
Ask the provider in writing before you agree to anything new, and check the rules for Hungary on this page.
What if the new home has no connection yet?
Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.
I am moving abroad. Can I end the contract?
Ask the provider and check your contract and the rules for Hungary. Keep proof of your move.
📎 Sources
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