Phone contract summary and cooling-off in Bulgaria

The short answer

Before you sign, the provider must give you a free contract summary on the EU template, also for contracts made by phone or online. If that is impossible, you get it within 7 days and the contract starts once you confirm (art. 228а ЗЕС).

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Bulgaria are below.

Official source: damtn.government.bg · Checked 2026-10-14

📜 The rules in Bulgaria

The details

CRC advises not to sign a contract if the provider has not given you the summary. (crc.bg)
A contract takes effect 7 days after signing, and in that time you can end it without penalties, unless you asked in writing for an immediate start. You cannot be refused a contract for not asking, unless a device comes with it. (damtn.government.bg)
For contracts made by phone, online or away from a shop, you have 14 days to withdraw without giving reasons, counted from signing or, if the summary came later, from your confirmation. (mi.government.bg)
If you withdraw within 14 days, return any device complete and in working order; you pay a partial monthly fee for the time the service was active. (kzp.bg)

Комисия за защита на потребителите (КЗП)

Handles complaints about contracts made by phone or online, digital services charged to your bill, price mismatches on invoices and guarantees on devices.

📞 0700 111 22 🔗 kzp.bg

Official source: crc.bg · Checked 2026-10-14

🪜 Step by step

Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
Keep everythingSave the summary, the contract and the offer you were shown, with the date.
Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Комисия за защита на потребителите (КЗП)Handles complaints about contracts made by phone or online, digital services charged to your bill, price mismatches on invoices and guarantees on devices.📞 0700 111 22 🔗 kzp.bg

Комисия за регулиране на съобщенията (КРС)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 02 949 27 23 🔗 crc.bg/bg/rubriki/263/za-potrebitelite

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Bulgaria.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

More help in Bulgaria

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Bulgaria that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 430,000 scam dossiers.

📝 What must I get before I sign a phone or internet contract in Bulgaria, and can I change my mind?