How long can a phone or internet contract last in Bulgaria, and how do I end it?
Providers must offer an initial term of no more than two years, and also a contract of up to one year. A fixed-term contract is renewed only with your express written consent; otherwise it becomes indefinite on the same terms (arts 229–229а ЗЕС).
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Bulgaria.
📜 The rules in Bulgaria
The details
- Once the contract is indefinite, you can end it at any time with one month's notice, without penalties or extra costs; you pay only for the service during the notice period. (damtn.government.bg)
- Before the contract turns indefinite, the provider must tell you in good time, on a durable medium, that the term is ending and how to terminate, and recommend its best tariffs; it must send best-tariff information at least once a year. (damtn.government.bg)
- Signing for extra services or a device from the same provider does not extend your original term unless you expressly agree to that when you sign. (damtn.government.bg)
- If you leave early and keep a device that came with the contract, the compensation may not exceed the smaller of the device's pro-rata value agreed at signing or the remaining service fees until the end of the term. (damtn.government.bg)
- Check how long promotional prices last: CRC notes they often apply for only 3 or 6 months, not the whole 12- or 24-month term. (crc.bg)
Комисия за регулиране на съобщенията (КРС)
Takes written complaints about breaches of the Electronic Communications Act (online form, post or in person) and gives advice on its consumer hotline. It decides within 30 days, or up to 2 months if more evidence is needed.
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Bulgaria is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Bulgaria on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
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