Can I use my own router or modem instead of the provider’s in Bulgaria?
Providers may not refuse to connect terminal equipment, such as your own router or modem, that meets the technical product requirements (art. 271 ЗЕС). The law also protects your right to use equipment of your choice under the EU Open Internet Regulation.
Many people prefer their own router. Whether your provider must let you connect it, and which details it must give you to set it up, depends on the rules in Bulgaria.
📜 The rules in Bulgaria
The details
- CRC's position: providers should not tie internet access to their own devices that you cannot replace. They may install equipment only where it is technically part of their network, as with fibre to the home or cable; you can connect any compliant device to it. (crc.bg)
- Providers must say on their website which devices you need for the service and whether you may supply them yourself. (crc.bg)
- The pre-contract information must state the conditions and fees for using a device supplied by the provider. (damtn.government.bg)
- When your contract ends, you can return digital TV equipment through a free and easy procedure, unless the provider proves it works fully with other providers' TV services. (damtn.government.bg)
Комисия за регулиране на съобщенията (КРС)
Takes written complaints about breaches of the Electronic Communications Act (online form, post or in person) and gives advice on its consumer hotline. It decides within 30 days, or up to 2 months if more evidence is needed.
🪜 Step by step
- Check that it fits your lineMake sure the router supports your type of connection: fibre, cable, DSL or mobile.
- Ask for the access detailsYou need the login data and settings for the internet connection and, if you have one, for phone service over the internet.
- Keep or return the provider’s deviceAsk whether you must return a rented router, and whether you keep paying for it.
- If the provider refusesAsk for the refusal in writing and contact the regulator or the dispute body.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Will the provider still help me if something goes wrong?
Providers usually support the connection itself, not equipment you bought. Keep their device and settings so you can test with them.
Do I still pay for the provider’s router?
Check your contract. If the router is rented, ask whether you can stop paying when you use your own.
Will my own router make my internet faster?
It can improve your Wi‑Fi, but the speed of the line itself stays the same.
📎 Sources
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