I am moving house: what happens to my internet contract in Poland?
The Pke gives no special right to end your contract because you move; your contract terms decide. Ending a fixed-term contract early can cost compensation, capped at the remaining service fees plus any promotional-device fees until the term ends (art. 304 Pke).
When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Poland are below.
📜 The rules in Poland
The details
- Landline: when you move, you can ask to keep your number within the same operator's network, inside the same geographic numbering area for geographic numbers, or anywhere in Poland for non-geographic numbers (art. 324 Pke). (eli.gov.pl)
- If your new home needs a new connection, the provider may sign a separate connection contract with you. As a consumer you can ask to pay the connection fee in up to 60 monthly instalments (art. 299 Pke). (eli.gov.pl)
- Unless agreed otherwise, if the provider misses the agreed connection deadline you may withdraw from the connection contract and the related service contract (art. 299 Pke). (eli.gov.pl)
- If you cancel a new contract before the provider starts connecting you, or before the service starts where no connection work is needed, it cannot claim compensation, except for a promotional device (art. 304 Pke). (eli.gov.pl)
Miejscy i powiatowi rzecznicy konsumentów
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Prezes UKE – pozasądowe rozwiązywanie sporów konsumenckich (ADR)
Free out-of-court settlement of your dispute with a telecom provider, after you have filed a complaint with it.
🪜 Step by step
- Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
- Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
- Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
- End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Poland.
📇 Who to contact
❓ Questions
Does moving restart my minimum term?
Ask the provider in writing before you agree to anything new, and check the rules for Poland on this page.
What if the new home has no connection yet?
Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.
I am moving abroad. Can I end the contract?
Ask the provider and check your contract and the rules for Poland. Keep proof of your move.
📎 Sources
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