Phone & internetSL
Phone & internet · Slovenia
Checked 2026-10-14

📦 I am moving house: what happens to my internet contract in Slovenia?

The short answer

Moving house, for example for a new job or into a care home, is no reason to end the contract without costs while a commitment runs. Check your contract and the operator's general terms for how services are connected at a new address.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Slovenia are below.

Official source: akos-rs.si · Checked 2026-10-14

📜 The rules in Slovenia

The details

  • Some operators are willing to end the contract without costs in such cases, though they don't have to, so ask. If you expect to move, think carefully before signing or extending a commitment. (akos-rs.si)
  • Also check what your options are if the operator cannot provide the same services at the new address. (akos-rs.si)
  • On AKOS's Geoportal (gis.akos-rs.si) you can check which access options and technologies are available at an address. (akos-rs.si)
  • Without a commitment, or once it has ended, you can withdraw from the contract free of charge at any time. (akos-rs.si)

Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)

Telecom regulator: free resolution of disputes between users and operators after your complaint to the operator. Free helpline 080 27 35 (Mon, Wed, Fri 9–11).

📞 080 27 35🔗 akos-rs.si
Official source: akos-rs.si · Checked 2026-10-14

🪜 Step by step

  1. Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
  2. Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
  3. Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
  4. End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Slovenia.

📇 Who to contact

Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)Telecom regulator: free resolution of disputes between users and operators after your complaint to the operator. Free helpline 080 27 35 (Mon, Wed, Fri 9–11).📞 080 27 35🔗 www.akos-rs.si/uporabniki-storitev
Zveza potrošnikov Slovenije (ZPS)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.zps.si

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Slovenia on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Slovenia. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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