How long can a phone or internet contract last in Slovenia, and how do I end it?
A consumer contract may not have an initial commitment longer than 24 months. Adding services or equipment does not extend it unless you expressly agree. After a fixed-term contract renews automatically, you can cancel at any time with one month's notice and no costs.
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Slovenia.
📜 The rules in Slovenia
The details
- At least 30 days before an automatic renewal, the operator must tell you clearly, on a durable medium, that your commitment ends and how to cancel, and advise you on its best prices. It must advise on the best tariffs at least once a year. (uradni-list.si)
- No administrative costs may be charged when you change package with the same operator or end the contract after the commitment period. Termination terms must not discourage switching provider. (uradni-list.si)
- The commitment period and the benefits period can differ, e.g. a discounted fee for one year in return for a two-year commitment. Check both before signing. (akos-rs.si)
- During the one-month notice period after an automatic renewal you pay only for the services you use. (uradni-list.si)
Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS)
Telecom regulator: free resolution of disputes between users and operators after your complaint to the operator. Free helpline 080 27 35 (Mon, Wed, Fri 9–11).
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Slovenia is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
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❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Slovenia on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
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