Phone contract summary and cooling-off in Lithuania

The short answer

Before you sign, the provider must give you a free, short contract summary in the EU template: its contacts, the services, charges, duration, renewal and cancellation terms. The contract takes effect only once you confirm your agreement after receiving the summary.

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Lithuania are below.

Official source: e-seimas.lrs.lt · Checked 2026-10-14

📜 The rules in Lithuania

The details

For internet, the summary must also cover speeds and the remedies for poor performance. Pre-contract information must be given on a durable medium and becomes part of the contract; it can be changed only by agreement. (e-seimas.lrs.lt)
If you sign at a distance, such as online or by phone, or away from the provider's premises, you can withdraw within 14 days of concluding the contract, without giving a reason (Civil Code art. 6.228(10)). (e-seimas.lrs.lt)
If the provider did not tell you about this right, the withdrawal period is extended by up to 12 months. (e-seimas.lrs.lt)
Ask the provider to explain all contract terms, and to put anything agreed orally into the written contract. It can be hard to prove later that general terms you signed for were never given to you. (rrt.lt)

Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT)

Lithuania's telecom regulator. It monitors providers, handles complaints and requests about phone and internet services, and gives free advice by phone or at rrt@rrt.lt.

📞 +370 800 200 30 🔗 rrt.lt

Official source: rrt.lt · Checked 2026-10-14

🪜 Step by step

Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
Keep everythingSave the summary, the contract and the offer you were shown, with the date.
Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

Lietuvos Respublikos ryšių reguliavimo tarnyba (RRT)Lithuania's telecom regulator. It monitors providers, handles complaints and requests about phone and internet services, and gives free advice by phone or at rrt@rrt.lt.📞 +370 800 200 30 🔗 rrt.lt

Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT)Independent advice for consumersFor advice, template letters and a second opinion🔗 vvtat.lt

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Lithuania.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

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📝 What must I get before I sign a phone or internet contract in Lithuania, and can I change my mind?