Phone & internetSV
Phone & internet · Sweden
Checked 2026-10-14

📝 What must I get before I sign a phone or internet contract in Sweden, and can I change my mind?

The short answer

Before you sign, the operator must give you clear information about the contract and a short, easy-to-read contract summary, free of charge. The contract only takes effect once you have received the summary and confirmed that you want it (7 kap. 1 § LEK).

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Sweden are below.

Official source: riksdagen.se · Checked 2026-10-14

📜 The rules in Sweden

The details

  • You have 14 days to withdraw from a subscription bought at a distance, for example online, by phone or at your door; the period starts the day after the contract. There is no legal withdrawal right for purchases in a shop. (konsumentverket.se)
  • If you bought from a telephone seller, you must always approve the purchase in writing after the call, for example by email, text message or BankID. (konsumentverket.se)
  • If you withdraw, you do not have to pay, and money already paid must be returned within 14 days. The operator may charge for the time you had access before you withdrew. (konsumentverket.se)
  • A contract for a fibre connection to your property has no legal withdrawal right, but you can cancel the work until it is finished; you may then have to pay the provider's costs. (konsumentverket.se)

Konsumentverket

Explains your withdrawal rights for TV, mobile and internet subscriptions and offers a ready-made withdrawal form, which the company cannot require you to use.

🔗 konsumentverket.se
Official source: konsumentverket.se · Checked 2026-10-14

🪜 Step by step

  1. Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
  2. Keep everythingSave the summary, the contract and the offer you were shown, with the date.
  3. Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
  4. Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

KonsumentverketExplains your withdrawal rights for TV, mobile and internet subscriptions and offers a ready-made withdrawal form, which the company cannot require you to use.🔗 www.konsumentverket.se/varor-och-tjanster/angerratt-abonnemang-tv-mobil-internet
TelekområdgivarnaIndependent advice for consumersFor advice, template letters and a second opinion🔗 telekomradgivarna.se
Post- och telestyrelsen (PTS)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 08-678 55 00🔗 www.pts.se

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Sweden.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→✉️Write my letter: Leave a phone or internet contract · Complaints→📅Minimum term & notice→🔄Switching provider→📈Price rise→📲Keep your number→🐢Slow internet→

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