Is there a social tariff or cheaper phone and internet for people on a low income in Italy?
Low-income households with an ISEE of no more than 8,112.23 euro get 50% off the fee of the VOCE landline offer of TIM S.p.A., the designated universal service provider, plus 30 free minutes of calls to national fixed and mobile numbers.
Some countries have a social tariff or other support so that people on a low income can afford a phone and internet connection, and many guarantee a basic connection. What exists in Italy is below.
📜 The rules in Italy
The scheme
Agevolazioni per utenti a basso reddito (servizio universale) / Agevolazioni per i consumatori con disabilità
Who qualifies
Households with an ISEE of no more than 8,112.23 euro (low-income discount); deaf, blind or partially blind people and people with severe walking limitations (disability discounts).
The details
- Send TIM's request form, your ISEE certificate and a valid ID to the free fax number 800.000.314 or to TIM S.p.A., casella postale 111, 00054 Fiumicino (Roma). (agcom.it)
- Deaf, blind or partially blind people and people with severe walking limitations get 50% off the monthly fee of eligible fixed voice and data offers, or of selected mobile offers, from their provider. (agcom.it)
- Apply to your provider with a medical certificate from the health authority; the discount runs from your application and covers one line, but deaf and totally blind people can have both fixed and mobile. (agcom.it)
- The universal service now includes affordable fixed broadband internet; AGCOM set the adequate download speed at 20 Mbps. (agcom.it)
Autorità per le Garanzie nelle Comunicazioni (AGCOM)
Telecom regulator. Its contact center answers questions and takes reports: 800.185060 from a landline, 081.750750 from a mobile or abroad, Monday to Friday 10:00-14:00.
🪜 Step by step
- See what existsThe schemes and rights in Italy are listed on this page, with who qualifies.
- Check whether you qualifySupport is often linked to benefits, age, disability or income. Have proof ready.
- Apply or ask your providerSome schemes need an application; others are offered through the providers.
- Look for cheaper plansBasic plans, prepaid SIMs and mobile internet can cost less than a full package.
📇 Who to contact
❓ Questions
Is there a right to a basic internet connection?
Many countries guarantee a basic connection at an affordable price. The rule for Italy, if there is one, is on this page.
Do I have to apply?
Usually yes. The details for Italy are on this page.
Can I get help with a debt to my provider?
Ask the provider for a payment plan, and contact free debt advice before your line is cut off.
📎 Sources
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.