Phone & internetNL
Phone & internet · Belgium
Checked 2026-10-14

📦 I am moving house: what happens to my internet contract in Belgium?

The short answer

Moving to a home that already has a connection, which is usually the case? Then you simply sign a contract with the operator of your choice. Connection costs are usually included in the subscription; extra works are charged only in exceptional cases.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Belgium are below.

Official source: bipt.be · Checked 2026-10-14

📜 The rules in Belgium

The details

  • Moving and changing operator? Easy Switch lets the new operator cancel the old contract, and you can ask to keep the old services running for a while after the new ones work. Staying with the same operator? Easy Switch does not apply. (bipt.be)
  • Ending the old contract: no fee for an open-ended contract or after six months of a fixed-term one; earlier, at most the fees up to month six. A discounted device's remaining value may still be due. (bipt.be)
  • An old social telecom discount (requested before 1 March 2024) ends when your fixed-internet address changes. If you qualify, you can apply for the social internet offer with an operator at your new home. (bipt.be)

Belgisch Instituut voor postdiensten en telecommunicatie (BIPT)

Telecom regulator: explains your rights and runs the official tariff comparator Bestetarief.be. Sends disputes with your operator to the Ombudsdienst.

📞 +32 2 226 88 88🔗 bipt.be
Official source: bipt.be · Checked 2026-10-14

Ombudsdienst voor telecommunicatie

Free mediation when your operator gave you no solution or no satisfying answer. Written complaints only; you can phone for advice.

📞 02 223 09 09🔗 ombudsmantelecom.be
Official source: ombudsmantelecom.be · Checked 2026-10-14

🪜 Step by step

  1. Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
  2. Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
  3. Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
  4. End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Belgium.

📇 Who to contact

Belgisch Instituut voor postdiensten en telecommunicatie (BIPT)Telecom regulator: explains your rights and runs the official tariff comparator Bestetarief.be. Sends disputes with your operator to the Ombudsdienst.📞 +32 2 226 88 88🔗 www.bipt.be/consumenten
Ombudsdienst voor telecommunicatieFree mediation when your operator gave you no solution or no satisfying answer. Written complaints only; you can phone for advice.📞 02 223 09 09🔗 www.ombudsmantelecom.be/nl
Testaankoop / Test-AchatsIndependent advice for consumersFor advice, template letters and a second opinion🔗 www.test-aankoop.be

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Belgium on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Belgium. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

✉️Write my letter: Leave a phone or internet contract · Complaints→📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→📅Minimum term & notice→🔄Switching provider→🌐Copper switch-off & fibre→📲Keep your number→📈Price rise→

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