Where do I complain about my energy company in Bulgaria?

The short answer

Start with the company itself, in writing. If that does not solve it, an independent body settles disputes with energy companies.

📜 The rules in Bulgaria

What to do first

Complain to your supplier or grid company first. If you get no answer or are not satisfied, complain in writing to KEVR, or file an online complaint with the Ombudsman.

Омбудсман на Република България 📞 02/81-06-955 🔗 ombudsman.bg

Official source: dker.bg · Checked 2026-09-27

🪜 Step by step

Complain to the companyWrite to customer service: the problem, what you want, and proof. Ask for a reference number.
Note the deadlineSee below how long the company has to answer before you can escalate in Bulgaria.
Go to the dispute bodyIf there is no solution, file your case with the dispute body below.
Report rule-breakingYou can also inform the regulator. It does not settle individual cases everywhere, but it uses complaints to act.

📇 Who to contact

Омбудсман на Република БългарияSettles disputes with energy companiesWhen the company has not solved your complaint📞 02/81-06-955 🔗 www.ombudsman.bg

Комисия за енергийно и водно регулиране (КЕВР)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 (+3592) 988 24 98🔗 www.dker.bg

Комисия за защита на потребителите (КЗП)Independent advice for consumersFor advice, template letters and a second opinion🔗 kzp.bg

❓ Questions

Does it cost anything?

Many dispute bodies are free for consumers. The details for Bulgaria are on this page.

Is the decision binding?

That differs per country and body. The dispute body explains it before you start.

Can I still go to court?

Yes. Going to a dispute body does not take away your right to go to court.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📣 Where do I complain about my energy company in Bulgaria?