My energy bill is wrong or far too high in Denmark. What now?
Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.
📜 The rules in Denmark
What to do first
First complain in writing to the energy company. If you get no answer within 30 days or disagree, complain online to the board (money claims only). The fee is 160 kr, refunded if you win.
Protection against cut-off
Your supplier generally may not cancel your contract or cut your power, even if you haven't paid your last bill. It can ask for a security deposit; if you don't provide it in time, it can end the contract with 3 days' notice and supply is cut. You get written notice of the date; a new supplier contract stops the cut-off.
🪜 Step by step
- Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
- Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
- Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
- EscalateIf the supplier does not fix it in time, go to the dispute body below.
📇 Who to contact
❓ Questions
Should I pay a bill I dispute?
If you can, pay the part you agree with and dispute the rest in writing. That protects you best.
Can the supplier estimate my use?
Yes, if no reading was available. You can always send a real reading and ask for a correction.
How far back can they bill me?
The limits differ per country. Ask the energy regulator if you get a large back-bill.
📎 Sources
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