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Electricity & gas · Denmark
Checked 2026-09-27

💸 I can’t pay my energy bill in Denmark. Can they cut me off?

The short answer

A cut-off is the last step, not the first. There are rules on notice and protection, and help if your income is low.

📜 The rules in Denmark

Protection against cut-off

Your supplier generally may not cancel your contract or cut your power, even if you haven't paid your last bill. It can ask for a security deposit; if you don't provide it in time, it can end the contract with 3 days' notice and supply is cut. You get written notice of the date; a new supplier contract stops the cut-off.

Official source: elpris.dk · Checked 2026-09-27

🪜 Step by step

  1. Act before the deadlineContact the supplier as soon as you know you cannot pay and ask for a payment plan. Put it in writing.
  2. Check the protection rulesSee below what notice the supplier must give and when a cut-off is not allowed in Denmark.
  3. Ask for supportCheck the support scheme below and contact free debt or energy advice.
  4. Answer every letterKeep copies. If a cut-off is announced wrongly, complain straight away to the supplier and the dispute body.

📇 Who to contact

SparEnergi (Energistyrelsen)Free advice on energy costs and saving energyWhen bills are too high or you are behind on payments🔗 sparenergi.dk/privat/raadgivningen
Ankenævnet på EnergiområdetSettles disputes with energy companiesWhen the company has not solved your complaint📞 4171 5301🔗 energianke.dk
ForsyningstilsynetSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 4171 5400🔗 forsyningstilsynet.dk

❓ Questions

Can they cut me off without warning?

No, written notice is required. The exact period for Denmark is on this page.

Is there winter protection?

Some countries have it. The rules for Denmark are shown on this page.

Does a payment plan stop a cut-off?

A payment plan you keep to generally prevents a cut-off. Get it confirmed in writing.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→🏚️Supplier went bust→📣Complaint about a supplier→

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