Where do I complain about my energy company in Denmark?

The short answer

Start with the company itself, in writing. If that does not solve it, an independent body settles disputes with energy companies.

📜 The rules in Denmark

What to do first

First complain in writing to the energy company. If you get no answer within 30 days or disagree, complain online to the board (money claims only). The fee is 160 kr, refunded if you win.

Ankenævnet på Energiområdet · small fee 📞 4171 5301 🔗 energianke.dk

Official source: energianke.dk · Checked 2026-09-27

🪜 Step by step

Complain to the companyWrite to customer service: the problem, what you want, and proof. Ask for a reference number.
Note the deadlineSee below how long the company has to answer before you can escalate in Denmark.
Go to the dispute bodyIf there is no solution, file your case with the dispute body below.
Report rule-breakingYou can also inform the regulator. It does not settle individual cases everywhere, but it uses complaints to act.

📇 Who to contact

Ankenævnet på EnergiområdetSettles disputes with energy companiesWhen the company has not solved your complaint📞 4171 5301 🔗 energianke.dk

ForsyningstilsynetSupervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 4171 5400 🔗 forsyningstilsynet.dk

Forbrugerrådet TænkIndependent advice for consumersFor advice, template letters and a second opinion🔗 taenk.dk

❓ Questions

Does it cost anything?

Many dispute bodies are free for consumers. The details for Denmark are on this page.

Is the decision binding?

That differs per country and body. The dispute body explains it before you start.

Can I still go to court?

Yes. Going to a dispute body does not take away your right to go to court.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📣 Where do I complain about my energy company in Denmark?