← FFCheckElectricity & gasLT
Electricity & gas · Lithuania
Checked 2026-09-27

🚪 I signed an energy contract at the door or by phone in Lithuania. Can I cancel?

The short answer

Contracts made at the door, by phone or online usually come with a cooling-off period in which you can cancel without giving a reason.

📜 The rules in Lithuania

Cooling-off period

The withdrawal period for energy contracts signed at the door, by phone or online could not be confirmed on an official page.

🪜 Step by step

  1. Find the dateThe period usually starts when the contract is made. Look at the confirmation you received.
  2. Cancel in writingSend a clear cancellation by e-mail or letter within the period and keep proof.
  3. Check your old contractIf a switch had already started, tell your old supplier you are staying and check that no exit fee was charged.
  4. Report pushy sellingMisleading or aggressive sales can be reported to the consumer organisation or the regulator below.

📇 Who to contact

Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT)Independent advice for consumersFor advice, template letters and a second opinion🔗 vvtat.lt
Valstybinė energetikos reguliavimo taryba (VERT) – vartojimo ginčų nagrinėjimasSettles disputes with energy companiesWhen the company has not solved your complaint📞 +370 800 20500🔗 www.vert.lt/Puslapiai/bendra/vartotojams/gincu-bei-skundu-nagrinejimas.aspx
Valstybinė energetikos reguliavimo taryba (VERT)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +370 800 20500🔗 www.vert.lt

❓ Questions

Do I need a reason?

No. During the cooling-off period you can cancel without a reason.

What if I already used energy?

You may have to pay for energy delivered at your request during the period, but not a penalty.

They said they were from my current supplier. Is that allowed?

No. Pretending to be your supplier is misleading. Report it.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

More help in Lithuania

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Lithuania that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.