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Electricity & gas · Lithuania
Checked 2026-09-27

🧾 My energy bill is wrong or far too high in Lithuania. What now?

The short answer

Most bill problems come from estimated meter readings, a wrong meter number or a changed advance payment. You have the right to a correct bill based on your real use.

📜 The rules in Lithuania

What to do first

First send your claim in writing to the energy company. If it does not answer or you are not satisfied, you can ask VERT to settle the consumer dispute, within one year of contacting the company.

Valstybinė energetikos reguliavimo taryba (VERT) – vartojimo ginčų nagrinėjimas 📞 +370 800 20500 🔗 vert.lt
Official source: vert.lt · Checked 2026-09-27

Protection against cut-off

Under guaranteed supply, ESO may stop supplying you if you have not chosen a new supplier within 6 months, but must warn you at least 3 weeks before. If supply was stopped over a debt, ESO restores electricity only once the whole debt is paid: within 2 hours with a smart meter, otherwise within 2 working days. Gas is restored within 2 working days of your supplier's request.

Official source: eso.lt · Checked 2026-09-27

🪜 Step by step

  1. Read your meter nowTake a dated photo of the meter and compare it with the reading on the bill.
  2. Check the detailsMeter number, address, period, price per unit and advance payments. One wrong digit can explain a huge bill.
  3. Complain in writingSend the supplier your reading and photo and ask for a corrected bill. If you can, pay the part you do not dispute.
  4. EscalateIf the supplier does not fix it in time, go to the dispute body below.

📇 Who to contact

Valstybinė energetikos reguliavimo taryba (VERT) – vartojimo ginčų nagrinėjimasSettles disputes with energy companiesWhen the company has not solved your complaint📞 +370 800 20500🔗 www.vert.lt/Puslapiai/bendra/vartotojams/gincu-bei-skundu-nagrinejimas.aspx
Valstybinė energetikos reguliavimo taryba (VERT)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +370 800 20500🔗 www.vert.lt
Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT)Independent advice for consumersFor advice, template letters and a second opinion🔗 vvtat.lt

❓ Questions

Should I pay a bill I dispute?

If you can, pay the part you agree with and dispute the rest in writing. That protects you best.

Can the supplier estimate my use?

Yes, if no reading was available. You can always send a real reading and ask for a correction.

How far back can they bill me?

The limits differ per country. Ask the energy regulator if you get a large back-bill.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→💸Can’t pay the bill→🏚️Supplier went bust→📣Complaint about a supplier→

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