Where do I complain about my energy company in Lithuania?

The short answer

Start with the company itself, in writing. If that does not solve it, an independent body settles disputes with energy companies.

📜 The rules in Lithuania

What to do first

First send your claim in writing to the energy company. If it does not answer or you are not satisfied, you can ask VERT to settle the consumer dispute, within one year of contacting the company.

Valstybinė energetikos reguliavimo taryba (VERT) – vartojimo ginčų nagrinėjimas 📞 +370 800 20500 🔗 vert.lt

Official source: vert.lt · Checked 2026-09-27

🪜 Step by step

Complain to the companyWrite to customer service: the problem, what you want, and proof. Ask for a reference number.
Note the deadlineSee below how long the company has to answer before you can escalate in Lithuania.
Go to the dispute bodyIf there is no solution, file your case with the dispute body below.
Report rule-breakingYou can also inform the regulator. It does not settle individual cases everywhere, but it uses complaints to act.

📇 Who to contact

Valstybinė energetikos reguliavimo taryba (VERT) – vartojimo ginčų nagrinėjimasSettles disputes with energy companiesWhen the company has not solved your complaint📞 +370 800 20500 🔗 www.vert.lt/Puslapiai/bendra/vartotojams/gincu-bei-skundu-nagrinejimas.aspx

Valstybinė energetikos reguliavimo taryba (VERT)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 +370 800 20500 🔗 www.vert.lt

Valstybinė vartotojų teisių apsaugos tarnyba (VVTAT)Independent advice for consumersFor advice, template letters and a second opinion🔗 vvtat.lt

❓ Questions

Does it cost anything?

Many dispute bodies are free for consumers. The details for Lithuania are on this page.

Is the decision binding?

That differs per country and body. The dispute body explains it before you start.

Can I still go to court?

Yes. Going to a dispute body does not take away your right to go to court.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📣 Where do I complain about my energy company in Lithuania?