I am moving house: what happens to my internet contract in Bulgaria?
The Electronic Communications Act has no special rule for moving house, so your contract's terms decide. If your fixed term has already ended, the contract is indefinite and you can end it at any time with one month's notice, without penalties (art. 229а ЗЕС).
When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Bulgaria are below.
📜 The rules in Bulgaria
The details
- You can keep your landline number when you move within the same geographic area code. (damtn.government.bg)
- During a fixed term, the penalties and compensation for ending early are those in your contract; they must be listed in the pre-contract information you received. (damtn.government.bg)
- CRC does not examine complaints about the size of the early-termination penalties your provider charges. (crc.bg)
- CRC's switching rules cover a change of provider at the same address; at a new address the conditions in your contracts apply. (crc.bg)
- Before moving, check coverage at the new address: mobile providers must publish coverage maps searchable by settlement and address, accurate to at least 100 × 100 m, and show them in their shops. (crc.bg)
Комисия за регулиране на съобщенията (КРС)
Takes written complaints about breaches of the Electronic Communications Act (online form, post or in person) and gives advice on its consumer hotline. It decides within 30 days, or up to 2 months if more evidence is needed.
Секторна помирителна комисия за разглеждане на спорове в областта на електронните съобщения (към КЗП)
Free out-of-court conciliation of disputes with phone, internet and TV providers after your complaint to the provider has failed; it proposes a settlement that binds only if both sides accept it.
🪜 Step by step
- Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
- Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
- Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
- End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Bulgaria.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does moving restart my minimum term?
Ask the provider in writing before you agree to anything new, and check the rules for Bulgaria on this page.
What if the new home has no connection yet?
Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.
I am moving abroad. Can I end the contract?
Ask the provider and check your contract and the rules for Bulgaria. Keep proof of your move.
📎 Sources
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