How long can a phone or internet contract last in Latvia, and how do I end it?
A fixed-term contract may initially last at most 24 months. If it renews automatically, after the first term you can end it at any time with one month's notice and no penalty, paying only for services received.
Phone and internet contracts often start with a minimum term and then run on. How long that first term may be, and how much notice you give once it is over, depends on the rules in Latvia.
📜 The rules in Latvia
The details
- At least one month before an automatic renewal, the provider must tell you on a durable medium how to end the contract and which of its tariffs suit you best. (likumi.lv)
- If you leave a fixed-term contract early, the penalty is split proportionally over each full month left. Adding services or a device from the same provider does not extend your original term unless you agree otherwise. (likumi.lv)
- A provider cannot turn an open-ended contract into a fixed-term one, or extend a fixed term, by a one-sided change. New commitments apply only if you clearly agree, and a discount is no reason for a new term. (sprk.gov.lv)
- According to the consumer protection centre PTAC, providers must let you choose between a 12-month and a 24-month contract; the terms, such as the price, may differ. (ptac.gov.lv)
Sabiedrisko pakalpojumu regulēšanas komisija (SPRK)
If your provider has not solved the problem, send SPRK a written complaint: signed with a secure e-signature to sprk@sprk.gov.lv, as a signed letter to Skanstes iela 25, Rīga, LV-1013, or through your official e-address.
Patērētāju tiesību aizsardzības centrs (PTAC)
Handles complaints about unfair contract terms, unfair commercial practices such as misleading ads, and refusal of your right of withdrawal. Attach the contract and your correspondence with the provider.
🪜 Step by step
- Find your start date and termYour contract summary or online account shows when the minimum term ends and whether the contract now runs on.
- Check the notice periodOnce the minimum term is over, the notice period is often short. The rule for Latvia is on this page.
- Give notice in a way you can proveUse the provider’s online cancellation, an email or a letter, and keep the confirmation with the end date.
- Return equipment and check the last billSend back rented equipment if you are asked to, and check that you are not billed after the end date.
📇 Who to contact
❓ Questions
Can I leave during the minimum term?
Usually only by paying an exit fee or the remaining charges. Some situations, such as a change to your contract terms, can give you the right to leave earlier.
Does my contract renew automatically?
Many contracts run on after the minimum term. Whether the provider must remind you first, and how you can end it then, is in the rules for Latvia on this page.
Does a phone bought with the contract change anything?
A phone or other equipment bought with the contract can come with its own payments. Check whether they continue if you end the service.
📎 Sources
🧭 Is this still correct?
We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.
⚠️ Readers report that something here may have changed — we are checking it.
✅ Thank you — this keeps the page up to date for everyone.