I am moving house: what happens to my internet contract in Greece?
If you move and keep your provider, ask for a line transfer. Where technically feasible, the provider must switch off the old line and activate the new one on the same day, the date you set in your request.
When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Greece are below.
📜 The rules in Greece
The details
- A change in line-transfer or reconnection fees does not give you a right to leave the contract free of charge. (eett.gr)
- If you end the contract instead, the provider must cut internet and phone service within two working days of your notice, unless you ask for a specific date. (eett.gr)
- An indefinite-term contract ends without any fee. Leaving a fixed-term contract early costs the early-termination fee calculated under EETT's rules. (eett.gr)
Εθνική Επιτροπή Τηλεπικοινωνιών και Ταχυδρομείων (ΕΕΤΤ)
File a complaint with the online form after you have first complained to your provider, which must reply in writing within 20 calendar days. EETT can impose penalties but does not settle individual disputes or award compensation.
🪜 Step by step
- Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
- Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
- Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
- End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Greece.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Does moving restart my minimum term?
Ask the provider in writing before you agree to anything new, and check the rules for Greece on this page.
What if the new home has no connection yet?
Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.
I am moving abroad. Can I end the contract?
Ask the provider and check your contract and the rules for Greece. Keep proof of your move.
📎 Sources
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