My phone or internet provider will not solve my complaint: where can I go for free in Greece?
File with the Consumer Ombudsman online with your Taxisnet codes, by post to Λ. Αλεξάνδρας 144, 114 71 Αθήνα, or in person, within one year of becoming fully aware of the problem. It mediates between you and the provider and imposes no penalties.
If your provider does not solve your complaint, an independent body can look at it, usually free of charge for you. You normally have to complain to the provider first; how to file in Greece is below.
📜 The rules in Greece
The details
- EETT names the Consumer Ombudsman as the competent out-of-court body for contract disputes under Law 4727/2020. EETT itself takes complaints but does not settle individual disputes or award compensation. (eett.gr)
- The procedure is free for you, in writing and in Greek. Its outcome is not binding. (consumer-redress.ec.europa.eu)
- If you reach a settlement, the minutes can be filed at the Athens court of first instance and become enforceable. If the provider rejects a written recommendation, it is published with the provider's name. (synigoroskatanaloti.gr)
- Filing does not interrupt or suspend the legal deadlines for going to court, so keep track of them yourself. (synigoroskatanaloti.gr)
Συνήγορος του Καταναλωτή
Free out-of-court mediation of disputes with your phone or internet provider. Complaints are not accepted by phone; file online, by post or in person.
Εθνική Επιτροπή Τηλεπικοινωνιών και Ταχυδρομείων (ΕΕΤΤ)
File a complaint with the online form after you have first complained to your provider, which must reply in writing within 20 calendar days. EETT can impose penalties but does not settle individual disputes or award compensation.
Free dispute resolution
Συνήγορος του Καταναλωτή · free
What to do first: Raise the problem with your provider first and try to solve it; file only if it is not solved within a reasonable time. Attach copies of your contact with the provider and state clearly what you ask the Ombudsman to mediate.
Time limit: Within one year of when you became fully aware of the act or omission that harmed you. Not possible while the case is pending before a court.
🪜 Step by step
- Complain to the provider firstWrite down what went wrong, what you want and by when. Keep the complaint reference.
- Wait for the answerGive the provider the time the rules allow. Keep all emails, letters and chat logs.
- File with the dispute bodyUse its online form or address, and attach your complaint and the provider’s answer.
- Decide on the outcomeCheck whether the result is binding. If it is not, you can usually still go to court.
📇 Who to contact
❓ Questions
Does it cost anything?
For consumers it is usually free. The details for Greece are on this page.
Do I need a lawyer?
No. You can file yourself; the procedure is designed for consumers.
Does the provider have to take part?
That depends on the rules in Greece. Check the dispute body’s own page, linked here.
📎 Sources
- synigoroskatanaloti.gr →
- eett.gr →
- consumer-redress.ec.europa.eu →
- synigoroskatanaloti.gr →
- synigoroskatanaloti.gr →
- eett.gr →
- kepka.org →
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