Subscriptions
Your rights, the steps and a free complaint letter for each problem, in 27 countries.
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Digital content not workingIf the trader does not supply the digital content or service, you ask it to supply; if it still does not, without undue delay or within an extra period you agreed, you may terminate (Art. 13 Directive (EU) 2019/770).
Cancel a subscriptionThere is no general EU rule on minimum terms, notice periods, renewal reminders or cancel buttons for subscriptions: that is national law. Phone and internet contracts have their own EU rules.
Leave a phone or internet contractThe first commitment period of a consumer contract is at most 24 months; countries may set a shorter maximum (Art. 105(1) Directive (EU) 2018/1972).
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Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.