What now?
The airline ignores or refuses you
The escalation ladder — from formal demand to the national body to court.
Legal referenceEU 261, Art. 16
Escalate in steps, keeping a paper trail at each stage:
- Send a formal 14-day demand citing the regulation and the relevant rulings
- Complain to the national enforcement body in the country the flight departed from
- Use the national consumer ADR / disputes body, or ECC-Net for cross-border cases
- As a last resort, small-claims court — you can also claim statutory interest and costs
The exact bodies differ by country; that is what the per-country pages cover.
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